Frequently Asked Questions - Revision history

Edwards at 20:03, 28 January 2026

2026-01-28T20:03:59Z

← Older revision		Revision as of 06:03, 29 January 2026
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	'''How many iOS devices can I run Loopy Pro on?''' The iOS version of Loopy Pro can be run on any iOS devices signed in with the AppleID used for the purchase. The first time that you run the app on a device, you will need to use the Restore Purchase button in Loopy Pro.		'''How many iOS devices can I run Loopy Pro on?''' The iOS version of Loopy Pro can be run on any iOS devices signed in with the AppleID used for the purchase. The first time that you run the app on a device, you will need to use the Restore Purchase button in Loopy Pro.

	'''When I run Loopy Pro, why doesn't it recognize that I have purchased a license?''' If you purchased the license on another device, use Restore Purchase for Loopy Pro to recognize that you have a license. On some occasions, due to an App Store license glitch, you may need to use Restore Purchase on the device you made the purchase on. If that does not work, you will need to go through the motions of making the license purchase again. As long you ~~did purchase~~ a license in the past with your current AppleID, you will not be charged when you re-purchase the license. ~~Before~~ you ~~make this "~~purchase~~", do confirm in~~ the App Store that the ~~license~~ purchase ~~shows up in your purchased items~~.		'''When I run Loopy Pro, why doesn't it recognize that I have purchased a license?''' If you purchased the license on another device, use Restore Purchase for Loopy Pro to recognize that you have a license. On some occasions, due to an App Store license glitch, you may need to use ''Restore Purchase'' on the device you made the purchase on. If that does not work and your purchase was made with the AppleID you are using, you will need to go through the motions of making the license purchase again. As long as you purchased a license in the past with your current AppleID, you will not be charged when you re-purchase the license.

			Perform the following steps to ensure that you are not charged:

			# '''''Confirm your purchase!''''' Go to the App Store on your device. Tap on your icon at the upper-right corner, choose ''Purchase History''. Search for your purchase. If you purchased some time ago, you will need to search year by year. If you find your purchase, proceed to the next step.
			# '''Go through the motions of purchasing the license'''. As long as you confirmed that your current AppleID was used for the purchase, you can safely go through the motions of making the purchase. When you confirm payment, you will be told that you already own the software and will not be charged.

	'''How to help fix bugs to make Loopy Pro better and more resilient?'''		'''How to help fix bugs to make Loopy Pro better and more resilient?'''

Edwards at 22:14, 20 November 2025

2025-11-20T22:14:54Z

← Older revision		Revision as of 08:14, 21 November 2025
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	Before posting a new thread in discord #support, please make sure you are using the latest stable version of Loopy Pro. Ideally, attach your project file. With your help, Loopy Pro will become better and more stable for everyone.		Before posting a new thread in discord #support, please make sure you are using the latest stable version of Loopy Pro. Ideally, attach your project file. With your help, Loopy Pro will become better and more stable for everyone.
	Send crash log: https://loopypro.com/manual/#reporting-crashes		Send crash log: https://loopypro.com/manual/#reporting-crashes
	Alternately contact [mailto:~~michael~~@~~atastypixel~~.com ~~michael~~@~~atastypixel~~.com]		Alternately contact [mailto:support@loopypro.com support@loopyprol.com]
	If you are able to reproduce the bug, please share screenshots and screen videos (YouTube) explaining all the details plus:		If you are able to reproduce the bug, please share screenshots and screen videos (YouTube) explaining all the details plus:

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	'''My audio interface / MIDI controller is often not identified or the connection is not stable.'''		'''My audio interface / MIDI controller is often not identified or the connection is not stable.'''
	Audio and MIDI Troubleshooting tips can be found [[Troubleshooting]] ~~here~~.		Audio and MIDI Troubleshooting tips can be found [[Troubleshooting\|here]].
	To avoid dropouts, make sure that your audio interface has sufficient power. If your audio interface has a separate DC connector, use it. The same goes for your MIDI controllers. Active USB hubs are more stable. Passive USB hubs often cannot supply some audio interfaces and MIDI controllers with sufficient power – a very common problem.		To avoid dropouts, make sure that your audio interface has sufficient power. If your audio interface has a separate DC connector, use it. The same goes for your MIDI controllers. Active USB hubs are more stable. Passive USB hubs often cannot supply some audio interfaces and MIDI controllers with sufficient power – a very common problem.
	Make sure your audio interface officially works with iOS/iPadOS and if available switch to “Class Compliant” mode.		Make sure your audio interface officially works with iOS/iPadOS and if available switch to “Class Compliant” mode.

Edwards: restore purchases

2024-11-30T18:45:46Z

restore purchases

← Older revision		Revision as of 04:45, 1 December 2024
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	'''How many iOS devices can I run Loopy Pro on?''' The iOS version of Loopy Pro can be run on any iOS devices signed in with the AppleID used for the purchase. The first time that you run the app on a device, you will need to use the Restore Purchase button in Loopy Pro.		'''How many iOS devices can I run Loopy Pro on?''' The iOS version of Loopy Pro can be run on any iOS devices signed in with the AppleID used for the purchase. The first time that you run the app on a device, you will need to use the Restore Purchase button in Loopy Pro.

			'''When I run Loopy Pro, why doesn't it recognize that I have purchased a license?''' If you purchased the license on another device, use Restore Purchase for Loopy Pro to recognize that you have a license. On some occasions, due to an App Store license glitch, you may need to use Restore Purchase on the device you made the purchase on. If that does not work, you will need to go through the motions of making the license purchase again. As long you did purchase a license in the past with your current AppleID, you will not be charged when you re-purchase the license. Before you make this "purchase", do confirm in the App Store that the license purchase shows up in your purchased items.

	'''How to help fix bugs to make Loopy Pro better and more resilient?'''		'''How to help fix bugs to make Loopy Pro better and more resilient?'''

Edwards: how many devices question

2024-11-30T18:39:15Z

how many devices question

← Older revision		Revision as of 04:39, 1 December 2024
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	* Join the Discord: [https://loopypro.com/discord/ https://loopypro.com/discord/] and create a new thread in: #support		* Join the Discord: [https://loopypro.com/discord/ https://loopypro.com/discord/] and create a new thread in: #support
	* Alternately contact [mailto:support@atastypixel.com support@atastypixel.com]		* Alternately contact [mailto:support@atastypixel.com support@atastypixel.com]

			'''How many iOS devices can I run Loopy Pro on?''' The iOS version of Loopy Pro can be run on any iOS devices signed in with the AppleID used for the purchase. The first time that you run the app on a device, you will need to use the Restore Purchase button in Loopy Pro.

	'''How to help fix bugs to make Loopy Pro better and more resilient?'''		'''How to help fix bugs to make Loopy Pro better and more resilient?'''
	Before posting a new thread in discord #support, please make sure you are using the latest stable version of Loopy Pro. Ideally, attach your project file. With your help, Loopy Pro will become better and more stable for everyone.		Before posting a new thread in discord #support, please make sure you are using the latest stable version of Loopy Pro. Ideally, attach your project file. With your help, Loopy Pro will become better and more stable for everyone.
	Send crash log: [https://loopypro.com/manual/#reporting-crashes ~~https://loopypro.com/manual/#reporting-crashes]~~		Send crash log: https://loopypro.com/manual/#reporting-crashes
	Alternately contact [mailto:michael@atastypixel.com michael@atastypixel.com]		Alternately contact [mailto:michael@atastypixel.com michael@atastypixel.com]
	If you are able to reproduce the bug, please share screenshots and screen videos (YouTube) explaining all the details plus:		If you are able to reproduce the bug, please share screenshots and screen videos (YouTube) explaining all the details plus:

Michael at 02:05, 20 June 2024

2024-06-20T02:05:22Z

← Older revision		Revision as of 12:05, 20 June 2024
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	'''Where can I get help?'''		'''Where can I get help?'''
	Read the manual: [https://loopypro.com/manual https://loopypro.com/manual]		* Read the manual: [https://loopypro.com/manual https://loopypro.com/manual]
	~~Check the Wiki: [https://wiki.audiob.us/doku.php?id=loopy_pro https://wiki.audiob.us/doku.php?id=loopy_pro]~~		* Join the FB group: [https://www.facebook.com/groups/loopypro https://www.facebook.com/groups/loopypro]
	Join the FB group: [https://www.facebook.com/groups/loopypro https://www.facebook.com/groups/loopypro]		* Join the Discord: [https://loopypro.com/discord/ https://loopypro.com/discord/] and create a new thread in: #support
	Join the Discord: [https://loopypro.com/discord/ https://loopypro.com/discord/] and create a new thread in: #support		* Alternately contact [mailto:support@atastypixel.com support@atastypixel.com]
	Alternately contact [mailto:support@atastypixel.com support@atastypixel.com]

	'''How to help fix bugs to make Loopy Pro better and more resilient?'''		'''How to help fix bugs to make Loopy Pro better and more resilient?'''

Michael at 06:28, 13 June 2024

2024-06-13T06:28:49Z

← Older revision		Revision as of 16:28, 13 June 2024
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	[[Category:Common Issues and Troubleshooting]]		[[Category:Common Issues and Troubleshooting\|0]]

	'''Where can I get help?'''		'''Where can I get help?'''

Michael at 06:01, 13 June 2024

2024-06-13T06:01:08Z

← Older revision		Revision as of 16:01, 13 June 2024
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	[[Category:Common Issues and Troubleshooting]]		[[Category:Common Issues and Troubleshooting]]

	~~= Frequently Asked Questions =~~

	'''Where can I get help?'''		'''Where can I get help?'''

Michael: /* Frequently Asked Questions */

2024-06-13T05:03:48Z

Frequently Asked Questions

← Older revision		Revision as of 15:03, 13 June 2024
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	* '''Uni Union Pro +''' and other models of this brand		* '''Uni Union Pro +''' and other models of this brand
	* '''UNISYNK 12 Port Dual Display USB-C Hub 8KPRO''' and other models of this brand (currently only available for purchase in the Scandinavian countries)		* '''UNISYNK 12 Port Dual Display USB-C Hub 8KPRO''' and other models of this brand (currently only available for purchase in the Scandinavian countries)
			See also the [https://gear.loopypro.com Loopy Pro Gear Directory].

	'''Any recommendations for professional usage?'''		'''Any recommendations for professional usage?'''

Michael: /* Frequently Asked Questions */

2024-06-13T05:03:00Z

Frequently Asked Questions

← Older revision		Revision as of 15:03, 13 June 2024
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	'''How do I control Loopy Pro with my MIDI controller?'''		'''How do I control Loopy Pro with my MIDI controller?'''
	Ensure your MIDI controller is connected and recognized by your iPad. In Loopy Pro, go to the MIDI settings, and use MIDI Learn to assign your controller's buttons, knobs, or pads to Loopy Pro functions. Detailed guidance can be found [[Getting Started ~~with~~ MIDI Learn\|here]].		Ensure your MIDI controller is connected and recognized by your iPad. In Loopy Pro, go to the MIDI settings, and use MIDI Learn to assign your controller's buttons, knobs, or pads to Loopy Pro functions. Detailed guidance can be found [[Getting Started With MIDI Learn\|here]].

	'''Why does my microphone sound metallic when connected to Loopy Pro?'''		'''Why does my microphone sound metallic when connected to Loopy Pro?'''

Michael at 04:52, 13 June 2024

2024-06-13T04:52:56Z

← Older revision		Revision as of 14:52, 13 June 2024
Line 55:		Line 55:

	'''How do I control Loopy Pro with my MIDI controller?'''		'''How do I control Loopy Pro with my MIDI controller?'''
	Ensure your MIDI controller is connected and recognized by your iPad. In Loopy Pro, go to the MIDI settings, and use MIDI Learn to assign your controller's buttons, knobs, or pads to Loopy Pro functions. Detailed guidance can be found here.		Ensure your MIDI controller is connected and recognized by your iPad. In Loopy Pro, go to the MIDI settings, and use MIDI Learn to assign your controller's buttons, knobs, or pads to Loopy Pro functions. Detailed guidance can be found [[Getting Started with MIDI Learn\|here]].

	'''Why does my microphone sound metallic when connected to Loopy Pro?'''		'''Why does my microphone sound metallic when connected to Loopy Pro?'''
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	'''How do I fix issues with record quantization and syncing loops?'''		'''How do I fix issues with record quantization and syncing loops?'''
	Ensure your global clip settings are consistent. Set ~~rec~~		Ensure your global clip settings are consistent. Set record count-in/out to match your project needs. Use the master length setting to keep loops in sync. If issues persist, start with basic settings and gradually introduce more complex configurations, testing each step to ensure syncing works correctly.

			'''What AUv3 plugins work well with Loopy Pro?'''
			Most AUv3 plugins should work well with Loopy Pro. Users have reported success with plugins like FabFilter, Sunrizer, Poison-202, Zeeon, and BYOD for various tasks, from EQ and compression to synths and guitar effects. If a plugin does not show presets or does not function as expected, ensure it is updated and consult the plugin's documentation or support for specific issues.

			'''Why does my Loopy Pro crash when using certain apps like Jamzone?'''
			Ensure you are using the latest version of Loopy Pro and the app in question. If crashes persist, try using the app as an AUv3 plugin rather than standalone if possible. Collect crash logs and contact the developer for further assistance. For detailed crash report instructions, refer to the manual.

			'''What iPad model should I use for optimal performance with Loopy Pro?'''
			While Loopy Pro works on many iPad models, using newer models with more RAM and better processors will provide a smoother experience. The iPad Air (4th Gen and up) and iPad Pro (2nd Gen and up) are recommended for more demanding tasks. Ensure your iPad has sufficient storage and consider using external storage for larger projects.