Sending Diagnostics: Difference between revisions
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[[Category:Common Issues and Troubleshooting]] | |||
= Loopy Pro: Sending Diagnostics = | |||
If you are having some kinds of problems using Loopy Pro (for instance, incoming MIDI Clock or audio interface issues), you may be asked to provide a diagnostic report. To do this: | If you are having some kinds of problems using Loopy Pro (for instance, incoming MIDI Clock or audio interface issues), you may be asked to provide a diagnostic report. To do this: | ||
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[[File:loopypro-send-diagnostics-img_5826.jpeg|400px]] | [[File:loopypro-send-diagnostics-img_5826.jpeg|400px]] | ||
= Additional Actions = | |||
'''Reporting Crashes'''. If there is a crash involved in your problem, see [https://loopypro.com/manual/#reporting-crashes this page] about reporting crashes. | '''Reporting Crashes'''. If there is a crash involved in your problem, see [https://loopypro.com/manual/#reporting-crashes this page] about reporting crashes. | ||
'''Sysdagnose'''. In rare cases, you may be asked for an OS-generated SysDiagnose report. Instructions can be found [https://loopypro.com/manual/#sysdiagnose here]. These files can be quite large. You should wait till one is requested before creating it. | '''Sysdagnose'''. In rare cases, you may be asked for an OS-generated SysDiagnose report. Instructions can be found [https://loopypro.com/manual/#sysdiagnose here]. These files can be quite large. You should wait till one is requested before creating it. | ||
Latest revision as of 15:29, 13 June 2024
Loopy Pro: Sending Diagnostics
If you are having some kinds of problems using Loopy Pro (for instance, incoming MIDI Clock or audio interface issues), you may be asked to provide a diagnostic report. To do this:
1 - Go to the the Settings app and turn on Loopy Pro's Diagnostic Mode:
2 - Launch Loopy Pro and perform the actions that are causing a problem.
3 - Choose Help from Loopy Pro's main menu and tap in the area shown below to generate a diagnostics email. Type an explanation of the steps you performed. And tap the send button.
Additional Actions
Reporting Crashes. If there is a crash involved in your problem, see this page about reporting crashes.
Sysdagnose. In rare cases, you may be asked for an OS-generated SysDiagnose report. Instructions can be found here. These files can be quite large. You should wait till one is requested before creating it.
