Frequently Asked Questions: Difference between revisions
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[[Category:Common Issues and Troubleshooting]] | |||
= Loopy Pro: FAQ = | |||
'''How to help fixing bugs to make Loopy Pro better and more resilient?''' | '''Where can I get help?''' | ||
Before posting a new thread in discord #support please make sure you are using the latest stable version of Loopy Pro. Ideally attach your project file. With your help Loopy Pro will become better and better and more stable for everyone. | Read the manual: [https://loopypro.com/manual https://loopypro.com/manual] | ||
Send crash log: [https://loopypro.com/manual/#reporting-crashes https://loopypro.com/manual/#reporting-crashes] | Check the Wiki: [https://wiki.audiob.us/doku.php?id=loopy_pro https://wiki.audiob.us/doku.php?id=loopy_pro] | ||
Join the FB group: [https://www.facebook.com/groups/loopypro https://www.facebook.com/groups/loopypro] | |||
If you are able to reproduce the bug, please share screenshots and screen videos (YouTube) explaining all the details plus: | Join the Discord: [https://loopypro.com/discord/ https://loopypro.com/discord/] and create a new thread in: #support | ||
Alternately contact [mailto:[email protected] [email protected]] | |||
'''How to help fixing bugs to make Loopy Pro better and more resilient?''' | |||
Before posting a new thread in discord #support please make sure you are using the latest stable version of Loopy Pro. Ideally attach your project file. With your help Loopy Pro will become better and better and more stable for everyone. | |||
Send crash log: [https://loopypro.com/manual/#reporting-crashes https://loopypro.com/manual/#reporting-crashes] | |||
Alternately contact [mailto:[email protected] [email protected]] | |||
If you are able to reproduce the bug, please share screenshots and screen videos (YouTube) explaining all the details plus: | |||
* Does the problem still occur after rebooting iPad/iPhone and Loopy Pro? | * Does the problem still occur after rebooting iPad/iPhone and Loopy Pro? | ||
* What device and what OS version are you using? Please update both to the latest stable version. | * What device and what OS version are you using? Please update both to the latest stable version. | ||
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'''Where can I add my feature requests?''' | '''Where can I add my feature requests?''' | ||
[https://roadmap.loopypro.com/ https://roadmap.loopypro.com/] | [https://roadmap.loopypro.com/ https://roadmap.loopypro.com/] | ||
'''Recommended when running Loopy Pro on iPad/iPhone''' | '''Recommended when running Loopy Pro on iPad/iPhone''' | ||
Siri could cause problems. It's best to turn it off. | Siri could cause problems. It's best to turn it off. | ||
For better performance turn Wifi off or switch to airplane mode. | For better performance turn Wifi off or switch to airplane mode. | ||
'''My audio interface / MIDI controller is often not identified or the connection is not stable.''' | '''My audio interface / MIDI controller is often not identified or the connection is not stable.''' | ||
Audio and MIDI Troubleshooting tips can be found [loopy_pro_troubleshooting here]. | Audio and MIDI Troubleshooting tips can be found [loopy_pro_troubleshooting here]. | ||
To avoid dropouts, make sure that your audio interface has sufficient power. If your audio interface has a separate DC connector, use it. The same goes for your MIDI controllers. Active USB hubs are more stable. Passive USB hubs often cannot supply some audio interfaces and MIDI controllers with sufficient power – a very common problem. | To avoid dropouts, make sure that your audio interface has sufficient power. If your audio interface has a separate DC connector, use it. The same goes for your MIDI controllers. Active USB hubs are more stable. Passive USB hubs often cannot supply some audio interfaces and MIDI controllers with sufficient power – a very common problem. | ||
Make sure your audio interface officially works with iOS/iPadOS and if available switch to "Class Compliant" mode. | Make sure your audio interface officially works with iOS/iPadOS and if available switch to "Class Compliant" mode. | ||
If you're using an USB hub, make sure it has adequate power – if it has a separate DC power port or USB-C PD, use it. If you're using USB-C PD, make sure your power source provides enough watts for your iPad, USB hub, and all connected devices. If your wall charger or powerbank has multiple ports with different power, choose the port with higher power. 100 watts has proven to be stable. If the iPad discharges or does not charge while using a USB hub, then their power source is not supplying enough watts. For USB-C PD, please use a Thunderbolt 3 or 4 cable. | If you're using an USB hub, make sure it has adequate power – if it has a separate DC power port or USB-C PD, use it. If you're using USB-C PD, make sure your power source provides enough watts for your iPad, USB hub, and all connected devices. If your wall charger or powerbank has multiple ports with different power, choose the port with higher power. 100 watts has proven to be stable. If the iPad discharges or does not charge while using a USB hub, then their power source is not supplying enough watts. For USB-C PD, please use a Thunderbolt 3 or 4 cable. | ||
Make sure you use high-quality cables only. USB cables that are too long can also be problematic. | Make sure you use high-quality cables only. USB cables that are too long can also be problematic. | ||
There are dozens of USB standards and each manufacturer unfortunately uses their own proprietary solutions. Therefore, make sure that you only use the official and original USB-C cable of your USB hub. If you use brand X USB-C cables and brand Y USB hubs, then it may lead to incompatibility. This is one of the most common problems. | There are dozens of USB standards and each manufacturer unfortunately uses their own proprietary solutions. Therefore, make sure that you only use the official and original USB-C cable of your USB hub. If you use brand X USB-C cables and brand Y USB hubs, then it may lead to incompatibility. This is one of the most common problems. | ||
'''Which USB hubs have already proven themselves for Loopy Pro?''' | '''Which USB hubs have already proven themselves for Loopy Pro?''' | ||
There are huge differences in quality for USB hubs and users have tried quite a few different hubs and reported many problems. To avoid bad purchases and have a stable live set, we recommend the following models for stability and reliability: | There are huge differences in quality for USB hubs and users have tried quite a few different hubs and reported many problems. To avoid bad purchases and have a stable live set, we recommend the following models for stability and reliability: | ||
* '''Uni Union Pro +''' and other models of this brand | * '''Uni Union Pro +''' and other models of this brand | ||
* '''UNISYNK 12 Port Dual Display USB-C Hub 8KPRO''' and other models of this brand (currently only available for purchase in the Scandinavian countries) | * '''UNISYNK 12 Port Dual Display USB-C Hub 8KPRO''' and other models of this brand (currently only available for purchase in the Scandinavian countries) | ||
'''Any recommendations for professional usage?''' | '''Any recommendations for professional usage?''' | ||
Never touch a running system. Updates can cause unforeseen problems that often cannot be fixed in time. Before you go on stage: it's best to disable internet and updates for operating system, Loopy Pro and plugins. For professional use on stage, it is recommended to have at least a second device for experiments and updates. Regularly backup your project files externally – you can use AirDrop to quickly send backups to your iPhone/iPad/MacOS. Don't forget to backup all your plugin presets and Loopy Pro global profile files. | Never touch a running system. Updates can cause unforeseen problems that often cannot be fixed in time. Before you go on stage: it's best to disable internet and updates for operating system, Loopy Pro and plugins. For professional use on stage, it is recommended to have at least a second device for experiments and updates. Regularly backup your project files externally – you can use AirDrop to quickly send backups to your iPhone/iPad/MacOS. Don't forget to backup all your plugin presets and Loopy Pro global profile files. | ||
'''Does Loopy Pro handle multi-out AUv3?''' | |||
Not a this time. | |||
'''Is the AUv3 version of Loopy Pro multi-output or multi-input?''' | '''Is the AUv3 version of Loopy Pro multi-output or multi-input?''' | ||
Yes, it is. | Yes, it is. | ||
'''What settings are needed for my Bluetooth headphones to work?''' | '''What settings are needed for my Bluetooth headphones to work?''' | ||
You might need to turn off echo cancellation to enable the Bluetooth option to appear. Open the mixer, then tap the icon for the microphone input, and turn off Echo Cancellation. Then you should be able to connect to your headphones. | You might need to turn off echo cancellation to enable the Bluetooth option to appear. Open the mixer, then tap the icon for the microphone input, and turn off Echo Cancellation. Then you should be able to connect to your headphones. | ||
Revision as of 15:11, 13 June 2024
Loopy Pro: FAQ
Where can I get help? Read the manual: https://loopypro.com/manual Check the Wiki: https://wiki.audiob.us/doku.php?id=loopy_pro Join the FB group: https://www.facebook.com/groups/loopypro Join the Discord: https://loopypro.com/discord/ and create a new thread in: #support Alternately contact [email protected]
How to help fixing bugs to make Loopy Pro better and more resilient? Before posting a new thread in discord #support please make sure you are using the latest stable version of Loopy Pro. Ideally attach your project file. With your help Loopy Pro will become better and better and more stable for everyone. Send crash log: https://loopypro.com/manual/#reporting-crashes Alternately contact [email protected] If you are able to reproduce the bug, please share screenshots and screen videos (YouTube) explaining all the details plus:
- Does the problem still occur after rebooting iPad/iPhone and Loopy Pro?
- What device and what OS version are you using? Please update both to the latest stable version.
- Are any AUv3 plugins affected? If yes, which ones?
- If related: what audio interface and MIDI controller do you use?
Where can I add my feature requests?
https://roadmap.loopypro.com/
Recommended when running Loopy Pro on iPad/iPhone
Siri could cause problems. It's best to turn it off.
For better performance turn Wifi off or switch to airplane mode.
My audio interface / MIDI controller is often not identified or the connection is not stable.
Audio and MIDI Troubleshooting tips can be found [loopy_pro_troubleshooting here].
To avoid dropouts, make sure that your audio interface has sufficient power. If your audio interface has a separate DC connector, use it. The same goes for your MIDI controllers. Active USB hubs are more stable. Passive USB hubs often cannot supply some audio interfaces and MIDI controllers with sufficient power – a very common problem.
Make sure your audio interface officially works with iOS/iPadOS and if available switch to "Class Compliant" mode.
If you're using an USB hub, make sure it has adequate power – if it has a separate DC power port or USB-C PD, use it. If you're using USB-C PD, make sure your power source provides enough watts for your iPad, USB hub, and all connected devices. If your wall charger or powerbank has multiple ports with different power, choose the port with higher power. 100 watts has proven to be stable. If the iPad discharges or does not charge while using a USB hub, then their power source is not supplying enough watts. For USB-C PD, please use a Thunderbolt 3 or 4 cable.
Make sure you use high-quality cables only. USB cables that are too long can also be problematic.
There are dozens of USB standards and each manufacturer unfortunately uses their own proprietary solutions. Therefore, make sure that you only use the official and original USB-C cable of your USB hub. If you use brand X USB-C cables and brand Y USB hubs, then it may lead to incompatibility. This is one of the most common problems.
Which USB hubs have already proven themselves for Loopy Pro?
There are huge differences in quality for USB hubs and users have tried quite a few different hubs and reported many problems. To avoid bad purchases and have a stable live set, we recommend the following models for stability and reliability:
- Uni Union Pro + and other models of this brand
- UNISYNK 12 Port Dual Display USB-C Hub 8KPRO and other models of this brand (currently only available for purchase in the Scandinavian countries)
Any recommendations for professional usage?
Never touch a running system. Updates can cause unforeseen problems that often cannot be fixed in time. Before you go on stage: it's best to disable internet and updates for operating system, Loopy Pro and plugins. For professional use on stage, it is recommended to have at least a second device for experiments and updates. Regularly backup your project files externally – you can use AirDrop to quickly send backups to your iPhone/iPad/MacOS. Don't forget to backup all your plugin presets and Loopy Pro global profile files.
Does Loopy Pro handle multi-out AUv3? Not a this time.
Is the AUv3 version of Loopy Pro multi-output or multi-input? Yes, it is.
What settings are needed for my Bluetooth headphones to work? You might need to turn off echo cancellation to enable the Bluetooth option to appear. Open the mixer, then tap the icon for the microphone input, and turn off Echo Cancellation. Then you should be able to connect to your headphones.
